{"id":12,"date":"2023-10-30T19:53:05","date_gmt":"2023-10-30T19:53:05","guid":{"rendered":"https:\/\/www.heaven-hell.si\/?page_id=12"},"modified":"2023-11-07T13:53:03","modified_gmt":"2023-11-07T12:53:03","slug":"pravilnik-povrnitev-vracil","status":"publish","type":"page","link":"https:\/\/www.heaven-hell.si\/en\/pravilnik-povrnitev-vracil\/","title":{"rendered":"Return and refund policy"},"content":{"rendered":"<p><strong>Odstop od pogodbe\/vra\u010dilo blaga<\/strong><\/p>\n<p>Potro\u0161nik ima pri nakupu na daljavo (spletni nakup) mo\u017enost, da v roku 14 dni od nakupa oziroma od prejema izdelka odstopi od pogodbe brez navedbe razloga in vrne izdelek. Potro\u0161nik si lahko s spletne strani prenese elektronski obrazec za odstop od pogodbe, ali po\u0161lje katerokoli nedvoumno izjavo, iz katere jasno izhaja, da odstopa od pogodbe na spletni strani www.www.heaven-hell.si.<\/p>\n<p>V tem primeru prodajalec nemudoma po\u0161lje potro\u0161niku po elektronski po\u0161ti potrdilo o prejemu tak\u0161nega odstopnega obrazca. \u0160teje se, da je potro\u0161nik podal odstopno izjavo pravo\u010dasno, \u010de jo po\u0161lje v roku, dolo\u010denem za odstop od pogodbe. Prilo\u017eena mora biti tudi kopija ra\u010duna ali drugega ustreznega dokumenta.<\/p>\n<p>\u010ce je potro\u0161nik blago \u017ee prejel in odstopi od pogodbe, ga vrne nemudoma oziroma najpozneje v 14 dneh po obvestilu o odstopu pogodbe. \u0160teje se, da potro\u0161nik pravo\u010dasno vrne blago, \u010de ga po\u0161lje pred iztekom 14 dnevnega roka za vra\u010dilo.<\/p>\n<p>Potro\u0161nik nosi stro\u0161ek vra\u010dila blaga. Potro\u0161nik ne more zahtevati povra\u010dila dodatnih stro\u0161kov, ki so nastali, \u010de se je izrecno odlo\u010dil za drugo vrsto po\u0161iljke, kakor je cenovno najugodnej\u0161a standardna po\u0161iljka, ki jo ponuja prodajalec.<\/p>\n<p>V primeru odstopa od pogodbe, prodajalec potro\u0161niku vrne kupnino v 14 dneh od prejema odstopne izjave potro\u0161nika.<\/p>\n<p>Prodajalec vrne prejeta pla\u010dila potro\u0161niku z enakim pla\u010dilnim sredstvom, kot ga je uporabil potro\u0161nik, razen \u010de je potro\u0161nik izrecno zahteval uporabo drugega pla\u010dilnega sredstva in \u010de potro\u0161nik zaradi tega ne nosi nobenih stro\u0161kov. Prodajalec ima pravico vra\u010dilo kupnine zadr\u017eati do prevzema vrnjenega blaga ali do predlo\u017eitve dokazila, da je potro\u0161nik izdelek poslal prodajalcu.<\/p>\n<p>Ker \u017eelimo, da postopek odstopa od pogodbe poteka brez zapletov, smo pripravili kratek seznam, na kaj je treba biti pozoren pri nakupu na daljavo:<\/p>\n<ul>\n<li>ob morebitni vrnitvi artikla nam obvezno vrnete nepo\u0161kodovano originalno embala\u017eo z nespremenjeno vsebino &#8211; <strong>za pija\u010de velja, da steklenica NI odprta, NI odstranjena za\u0161\u010ditna nalepka zama\u0161ka in vsebina ni dotaknjena!),<\/strong><\/li>\n<li>pri rokovanju z izdelkom lahko pride do po\u0161kodb in prask, zato bodite pozorni pri odpiranju, nepazljivo odstranjevanje za\u0161\u010ditnih folij in materialov lahko povzro\u010di po\u0161kodbe na izdelku,<\/li>\n<li><strong>NE odpirajte izdelkov, ki imajo morebiti varnostni pe\u010dat ali varnostno nalepko,<\/strong><\/li>\n<li>vidne sledi uporabe (prah, dlake, praske, made\u017ei, umazanija) niso primerne za odstop od pogodbe, ker so higiensko opore\u010dne.<\/li>\n<\/ul>\n<p><strong>Mo\u017enost odstopa od pogodbe oz. vra\u010dilo blaga ne velja v spodnjih primerih:<\/strong><\/p>\n<ul>\n<li><strong>za pija\u010de in \u017eivila, ki niso original zapakirani oz. je bil odstranjen varnostni pe\u010dat ter nakazujejo uporabo izdelka,<\/strong><\/li>\n<li><strong>za zape\u010datene izdelke, \u010de je potro\u0161nik po dostavi odprl varnostni pe\u010dat,<\/strong><\/li>\n<\/ul>\n<p><strong>Potro\u0161nik sam odgovarja za zmanj\u0161anje vrednosti blaga, \u010de je zmanj\u0161anje vrednosti posledica ravnanja, ki ni nujno potrebno za ugotovitev narave, lastnosti in delovanja blaga. <\/strong><\/p>\n<p>Mo\u017enost odstopa od pogodbe je namenjena temu, da izdelek lahko odprete, pregledate in \u010de vam ne ustreza, ali pa so bila va\u0161a pri\u010dakovanja druga\u010dna, odstopite od nakupa.<\/p>\n<p>Pred vra\u010dilom blaga, kupljenega v spletnem centru www.heaven-hell.si, nas lahko obvestite na info@heaven-hell.si.<\/p>\n<p><strong>Blago lahko vrnete na na\u010din:<\/strong><\/p>\n<ul>\n<li>kupljeno blago po\u0161ljete z ra\u010dunom in vso pripadajo\u010do dokumentacijo na naslov podjetja, ki vam je blago poslala oziroma prodala,<\/li>\n<\/ul>\n<p><strong>Pogodba<\/strong><\/p>\n<p>Sklenjena pogodba med potro\u0161nikom in prodajalcem se v elektronski obliki nahaja na sede\u017eu podjetja Kiss of Immortality d.o.o., Velika Polana 151 A, 9225 Velika Polana. Potro\u0161nik lahko pridobi kopijo pogodbe z zahtevo po elektronski po\u0161ti na naslov info@heaven-hell.si ali po telefonu 040 979 940.<\/p>\n<p><strong>Preklic naro\u010dila<\/strong><\/p>\n<p>Prejeta naro\u010dila preko spletnega centra www.heaven-hell.si lahko potro\u0161nik brez dodatnih stro\u0161kov prekli\u010de do prejema elektronskega sporo\u010dila o tem, da je bilo naro\u010dilo \u017ee odpremljeno s spletnega mesta www.heaven-hell.si. Obvestilo o preklicu naro\u010dila je mo\u017eno izklju\u010dno preko elektronske po\u0161te info@www.heaven-hell.si.<\/p>\n<p><strong>V elektronskem sporo\u010dilu navedite naslednje podatke:<\/strong><\/p>\n<ol>\n<li>V naslovu sporo\u010dila: Preklic naro\u010dila<\/li>\n<li>V vsebini sporo\u010dila:<\/li>\n<\/ol>\n<ul>\n<li>a) ime in priimek potro\u0161nika<\/li>\n<li>b) naslov potro\u0161nika<\/li>\n<li>c) \u0161tevilka naro\u010dila<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Odstop od pogodbe\/vra\u010dilo blaga Potro\u0161nik ima pri nakupu na daljavo (spletni nakup) mo\u017enost, da v roku 14 dni od nakupa<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.4 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pravilnik povrnitev in vra\u010dil - Heaven &amp; 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